Respect the customer’s rights at all times.

Act appropriately and be transparent during contract negotiations; do not exert any undue pressure to secure a contract/job.

Supply a written quotation when submitting a tender for contract.

Comply with all laws, statutory regulations and Building Regulations.

Maintain adequate employers’ and public liability insurance.

Respect the customer’s privacy.

Ensure that all work is started and completed on the agreed dates and that any unavoidable changes are clearly communicated to the customer.

Arrive at the agreed time for appointments with the customer and to give advance warning of any unavoidable delay.

Ensure that all services are completed to the highest possible standards and that all guaranteed elements of work are agreed.

Have a complaints procedure that ensures you will respond to any complaint in a reasonable time and in a proper manner.

Be fully responsible for all colleagues and any sub-contractors in meeting these standards at all times.

Act in a professional and appropriate manner for all dealings with your customer.