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Code of Conduct for

  • Respect the customer’s rights at all times.

  • Act appropriately and be transparent during contract negotiations; do not exert any undue pressure to secure a contract/job.

  • Supply a written quotation when submitting a tender for contract.

  • Comply with all laws, statutory regulations and Building Regulations.

  • Maintain adequate employers’ and public liability insurance.

  • Respect the customer’s privacy.

  • Ensure that all work is started and completed on the agreed dates and that any unavoidable changes are clearly communicated to the customer.

  • Arrive at the agreed time for appointments with the customer and to give advance warning of any unavoidable delay.

  • Ensure that all services are completed to the highest possible standards and that all guaranteed elements of work are agreed.

  • Have a complaints procedure that ensures you will respond to any complaint in a reasonable time and in a proper manner.

  • Be fully responsible for all colleagues and any sub-contractors in meeting these standards at all times.

  • Act in a professional and appropriate manner for all dealings with your customer.

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